Terms & Conditions
The Client: The company or individual requesting the services of Hit Your Market Ltd.
Hit Your Market Ltd: primary designer / site owner & employees or affiliates.
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1. General
1.1 Hit Your Market Ltd will carry out work only where an agreement is provided either by email, telephone, mail or fax. Hit Your Market Ltd will carry out work only for clients who are 18 years of age or above. An 'order' is deemed to be a written or verbal contract between Hit Your Market Ltd and the client; this includes telephone and email agreements.
2. Financial Information
2.1 If you submit financial information to Hit Your Market Ltd, we use that information primarily to verify your credit and collect payments for your purchases, orders, registrations etc. Hit Your Market Ltd have a read and shred policy therefore we do not store any financial details after a payment has been made. If a payment is refused we will contact the client to request the payment details again.
3. Customer Service Details
Business Name: Hit Your Market Ltd
Web Address: http://hityourmarket.com
Customer Support / Contact No: 0843 2273570
Office: 01524 543901
Email: support@hityourmarket.com
Trading Addres:
Riverway House,
Morecambe Road, Lancaster,
Lancashire. LA1 2RX
Registered Address:
Riverway House,
Morecambe Road, Lancaster,
Lancashire. LA1 2RX
4. Price and Payment
4.1 The price of the services shall be that stipulated on the website. The price is exclusive of VAT.
4.2 The total purchase price, including VAT, if any, will be displayed in the buyer’s shopping cart prior to confirming the order.
4.3 After the order is received the supplier shall confirm by email the details, description and price for the services together with information on the right to cancel if the buyer is a consumer.
4.4 Payment of the price plus VAT, if applicable, must be made Within 7 days. Payment must be made without deduction or set-off.
4.5 Where applicable, if any payment is not paid on time or any payment is rejected or refused, the amount owing will be treated as overdue and the supplier will be entitled immediately to cease or suspend the provision of the relevant service until payment has been received.
4.6 Where applicable, the supplier shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 5.00% per annum above the base rate of The Bank of England from time to time in force.
5. Website Design
5.1 Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, Hit Your Market Ltd cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.
5.2 The website, graphics and any programming code remain the property of Hit Your Market Ltd until all outstanding accounts are paid in full.
5.3 Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Hit Your Market Ltd remain the copyright of Hit Your Market Ltd and may only be commercially reproduced or resold with the permission of Hit Your Market Ltd.
5.4 Hit Your Market Ltd cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
5.5 Any additions to briefs provided will be carried out at the discretion of Hit Your Market Ltd and where no charge is made by Hit Your Market Ltd for such additions, Hit Your Market Ltd accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.
5.6 The client agrees to make available as soon as is reasonably possible to Hit Your Market Ltd all materials required to complete the site to the agreed standard and within the set deadline.
5.7 Hit Your Market Ltd will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
5.8 Hit Your Market Ltd will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner. e.g. Any disputes re content/images that have been provided to us for inclusion on the site.
5.9 Hit Your Market Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
5.10 Hit Your Market Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
5.11 A non-refundable deposit of 50% is required with all of our projects before any design work will be carried out.
5.12 Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e. If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non-payment will result in legal action being taken if necessary. Once full payment is received for a website, it is assumed that the project has been completed to the client's satisfaction and no refunds can be offered. We do offer free updates for a month after completion to allow for any final amendments that may be required.
6. Database and e-Commerce Development
6.1 Hit Your Market Ltd cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.
6.2 Any scripts, applications or software (unless specifically agreed) written by Hit Your Market Ltd remain the copyright of Hit Your Market Ltd and may only be commercially reproduced or resold with the permission of Hit Your Market Ltd.
6.3 Where applications or sites are developed on servers not recommended by Hit Your Market Ltd, the client is expected to provide or seek any information, additional software,support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the client's responsibility to provide a suitable testing environment which is identical to the final production environment.
6.4 The client is expected to test fully any application or programming relating to a site developed by Hit Your Market Ltd before being made generally available for use. Where "bugs", errors or other issues are found after the site is live, Hit Your Market Ltd will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.
7. Compatability
7.1 Hit Your Market Ltd will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 6 and to an acceptable level with Mozilla browsers. Hit Your Market Ltd can offer no guarantees of correct function with all browser software.
8. Website Hosting + Domain Names
8.1 Whilst Hit Your Market Ltd recommends hosting companies to host websites, no guarantees can be made as to the availability or interruption of this service by Hit Your Market Ltd cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.
8.2 Hit Your Market Ltd reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the free hosting service should the necessity arise.
8.3 Hit Your Market Ltd cannot be held responsible for any errors, delays or omissions during the domain registration (or failure of registration) or during the period that the client holds the domain name. By registering the Domain Name on your behalf we do not investigate whether you are entitled to register or have any rights to the Domain Name.
8.4 Hit Your Market Ltd are not the authorising body for your use of the Domain Name in the course of your business and therefore accept no liability current or future for any legal challenges made against you for the use of the Domain Name
9. Payment of Accounts
9.1 A deposit is required from any new client before any work is carried out. It is the Hit Your Market Ltd policy that any outstanding accounts for work carried out by Hit Your Market Ltd or its affiliates are required to be paid in full, no later than 14 days from the date of the invoice unless by prior arrangement with Hit Your Market Ltd.
9.2 Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.
9.3 If accounts are not settled or Hit Your Market Ltd have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non-payment can result in county court judgements (ccj's) being added to the clients credit rating.
9.4 Following consistent non-payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.
10. Your Privacy
10.1 We do not share or sell any of your details with third party companies, without your express permission and we will only email you or contact you about work related matters.
11. Informal Complaints Procedure
11.1 Anyone who experiences a problem with their web service provided by Hit Your Market Ltd should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material (such as a URL) and clearly outlining the grounds for complaint. Alternatively you can call us direct on: 01524 543901.
11.2 Hit Your Market Ltd will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.
12. Formal Complains Procedure
12.1 The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.
12.2 A formal complaint should be made in writing to Hit Your Market Ltd, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.
12.3 An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.
Good communication, shared goals, lots of honesty and enthusiasm - not to mention a good sense of humour. We know what makes a good relationship work.
As soon as you are motivated to work with website development specialists, to launch an internet presence, achieving your goals and aspirations for your business; contact us to find out more.